Privacy Policy

Data We Collect

We only collect the information we need to run the service and connect you with verified providers. This includes:

• Account details you provide such as your name, phone number, and email address.
• Booking information including pickup and delivery addresses, materials, and vehicle type.
• Location data shared while a job is active so we can match you with the nearest provider.
• Usage and device data such as app interactions, IP address, and browser type.

How We Use Your Data

Your information helps us deliver a reliable, safe experience. We use it to:

• Operate the platform and match your request with a suitable provider.
• Verify provider identities and keep the marketplace trustworthy.
• Process payments securely and issue invoices.
• Send booking updates, alerts, and support messages.
• Improve our features and understand how the service is used.

Cookies

Tallu uses cookies and similar technologies to keep you signed in, remember your language preference, and measure how the site performs.

You can control or disable cookies in your browser settings. Some features may not work as expected if cookies are turned off.

Third-Party Services

We work with trusted partners to run parts of the service. These may include:

• Payment processors that handle card and Mada transactions.
• Mapping and location providers used for live tracking and matching.
• Analytics tools that help us understand platform usage.
• Cloud hosting providers that store data securely.

Data Retention

We keep your personal data only for as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it.

Your Rights

You stay in control of your personal data. At any time you can:

• Request a copy of the information we hold about you.
• Ask us to correct inaccurate or outdated details.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications.
• Object to certain uses of your data.